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Digital Evolution: Rotterdam Bank’s Transformation Journey
A specialised Rotterdam bank with two branches, 35 employees and €200 million in assets under management, focusing on local SME banking and private mortgages.
The bank struggled to compete with larger institutions while serving their loyal SME customer base. Their critical pain point was an outdated mortgage approval process taking 12 days, particularly affecting their self-employed clients.
Reduced mortgage approval time from 12 days to 3 days
Increased customer satisfaction score from 7.2 to 8.8
Achieved 55% digital adoption rate among SME clients
Reduced operational costs by 28%
Grew SME client base by 25%
Maintained a 98% customer retention rate during the transformation
Increased local market share by 12%
The standout achievement was developing an efficient mortgage system specifically for small business owners. This innovative approach:
HQ:
Schumanplein 6, Brussels, 1040, Belgium
Second Branch:
Maximilianstrasse 13, Munich, 80539, Germany
Landline:
+32 2 320 97 73
Monday – Friday:
09:00 – 17:30 CET
Closed on Belgian and German public holidays
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